U5 training: logistics, transport, packing, freight forwarders, insurance, complaints, conditional

10 esercizi
SVOLGI
Tipo di esercizi
Scelta multipla,
Completamento aperto,
Completamento chiuso,
Posizionamento,
Domande in serie
Libro
Business for the Future
Capitolo
Unit 5 - Delivering
INFO

Lingua inglese

Logistics
Are the following sentences true or false?
A: The term logistics, along with other words used in business today, comes from a military heritage.
B: Logistics aims at efficiently moving goods from one place to another.
C: Warehousing is not part of logistics.
D: There are three main modes of transport.
E: Every company has a Logistics Department.
F: Despite the spread of IT, warehousing is still carried out by actual workers.
G: RFID is a system that allows the shipment of goods.
H: Automated warehousing reduces the occurrence of human mistakes.
Domande in serieDomande in serie
3

Il punteggio di un esercizio è determinato
dalla difficoltà: da 1 (più facile) a 5 (più
difficile).Vuoi saperne di più? Consulta il
Centro Assistenza

Lingua inglese

Transport
Select the correct statements.
A: The consignor is the person or company who receives the goods.
B: The use of containers allows combine transport.
C: Not only does transport have to be fast, it is also supposed to be safe.
D: Nowadays, deliveries can be done by drones.
E: Drone deliveries were first introduced in e-commerce.
F: One of the elements that have to be taken into consideration when choosing the type of transport is the value of goods.
G: You do not need to insure goods if they have to be sent nearby.
Scelta multiplaScelta multipla
2

Il punteggio di un esercizio è determinato
dalla difficoltà: da 1 (più facile) a 5 (più
difficile).Vuoi saperne di più? Consulta il
Centro Assistenza

Lingua inglese

Modes of transport
1. The main methods of transport are air, road, ________ and water.
2. Pipeline construction is frequently subject to international ________.
3. Rail and water transport are ideal for ________ cargo.
4. When shipping ________ goods, air transports is one of the best choices.
5. Rail is less ________ than the other methods of transport, therefore it can be a good choice if you are concerned for the environment.
6. Road transport is the best choice when the ________ cannot be reached in other ways.
7. Rail and air freight need for ________ forms of transport.
8. Water transport can be very ________, therefore it is not a suitable choice for those who need quick deliveries.
Completamento apertoCompletamento aperto
4

Il punteggio di un esercizio è determinato
dalla difficoltà: da 1 (più facile) a 5 (più
difficile).Vuoi saperne di più? Consulta il
Centro Assistenza

Lingua inglese

Packing
Match the sentence halves.


1. When packing goods, many elements ________.
2. Sometimes the customer ________.
3. Some containers ________.
4. Standard containers are ________.
5. If goods are shipped in bulk, it means ________.
6. Labels need to be clear and complete ________.
7. Goods that may represent a risk for those who handle them ________.
8. A barrel is suitable ________.
PosizionamentoPosizionamento
3

Il punteggio di un esercizio è determinato
dalla difficoltà: da 1 (più facile) a 5 (più
difficile).Vuoi saperne di più? Consulta il
Centro Assistenza

Lingua inglese

Methods of transport
Select the correct statements.
A: An air cargo cannot transport passengers.
B: A van is the best option for long-distance transport.
C: Some trains are characterized by the insulation of the containers they move.
D: Some ships are designed to carry bulk liquids.
E: A passenger aircraft cannot be used for purposes different from the movement of people.
F: Trucks can be moved directly on some ships.
G: No train can transport bulk goods.
H: Containers can be carried by rail, air and sea.
Scelta multiplaScelta multipla
3

Il punteggio di un esercizio è determinato
dalla difficoltà: da 1 (più facile) a 5 (più
difficile).Vuoi saperne di più? Consulta il
Centro Assistenza

Lingua inglese

Freight forwarders
1. Shipping and delivery can sometimes be ________.
2. The agents that deal with all the issues related to transport are called ________ forwarders.
3. Either ________ can pay for the services of a forwarding agent.
4. Not only do forwarders select the best means of transport, but they also compile all the necessary ________.
5. When in charge of a shipment, forwarders take care of ________ it with the most appropriate insurance.
6. When required to do so by their customers, freight forwarders ________ goods on their behalf.
Completamento chiusoCompletamento chiuso
3

Il punteggio di un esercizio è determinato
dalla difficoltà: da 1 (più facile) a 5 (più
difficile).Vuoi saperne di più? Consulta il
Centro Assistenza

Lingua inglese

Insurance
1. This type of insurance covers employees in the unfortunate case of an accident during working hours. ________  
2. This type of insurance covers damage caused by natural calamities. ________
3. If goods are lost whilst moving them from one place to another, companies can count on this type of insurance. ________
4. If thieves enter the company's area and take some goods with them, the stolen products are covered by this type of insurance. ________
5. If a company owns a fleet of vehicles, it should issue this type of insurance. ________
6. In case goods present damages that can be dangerous for customers, companies are covered by this type of insurance. ________
7. Sometimes customers are not able to pay. This type of insurance covers the seller in such cases. ________
8. This type of insurance protects the issuer from damaged caused by online offences. ________
PosizionamentoPosizionamento
2

Il punteggio di un esercizio è determinato
dalla difficoltà: da 1 (più facile) a 5 (più
difficile).Vuoi saperne di più? Consulta il
Centro Assistenza

Lingua inglese

Complaints
Dear Ms Rossi,

we have just ________ the consignment of our order No 5980/A for scented candles, which was ________ to arrive on 30th March.

We would like to thank you for the quick delivery. However, we ________ S to inform you that on ________ the goods we ________ that they had suffered serious damage in ________.

In fact, some of the glass jars that contain the candles appear to be ________, and this may represent a risk of injury for our customers.

We kindly ask you to ________the damaged items as soon as possible, and in any case no later than 7th April.

We look forward to your prompt reply.
Best regards,
Kevin Thorpe
Completamento chiusoCompletamento chiuso
3

Il punteggio di un esercizio è determinato
dalla difficoltà: da 1 (più facile) a 5 (più
difficile).Vuoi saperne di più? Consulta il
Centro Assistenza

Lingua inglese

Complaints using social media
When you are dissatisfied with a ________, you can try to get in touch with the vendor. Unfortunately, sometimes vendors do not ________ to your complaints. In such cases, you can consider the idea of ________ your complaint on social media. The main________ of this method is that your complaint will quickly reach a lot of customers and the vendor itself, who will be compelled to ________.
However, remember not to overemphasize the ________, since your post might jeopardize the company's image.
Completamento apertoCompletamento aperto
4

Il punteggio di un esercizio è determinato
dalla difficoltà: da 1 (più facile) a 5 (più
difficile).Vuoi saperne di più? Consulta il
Centro Assistenza

Lingua inglese

Conditional sentences
Select the correct sentences.
A: If you carefully pack the fragile items, you reduce the risk of damage.
B: If I had the money to buy a new machine, my business will increase.
C: If they confirm the order, we will arrange the shipment with a freight forwarder.
D: They shouldn't have called for an urgent meeting unless it had been necessary.
E: If we had more customers, we will have moved to larger offices.
F: If I had met the Production Manager, I would tell her about that problem.
G: I will contact our supplier when you will send me your report.
H: Keep the order number at hand in case you need to contact the customer service.
Scelta multiplaScelta multipla
3

Il punteggio di un esercizio è determinato
dalla difficoltà: da 1 (più facile) a 5 (più
difficile).Vuoi saperne di più? Consulta il
Centro Assistenza