U2 training: telephone conversation, trends, visual, written and business communication, emails

10 esercizi
SVOLGI
Tipo di esercizi
Completamento aperto,
Completamento chiuso,
Posizionamento,
Domande in serie
Libro
Business for the Future
Capitolo
Unit 2 - Business Communication
INFO

Lingua inglese

Business communication
Good communication is the key to increase the chance of successful business.
When communicating, a ________ is sent by a ________
using the most convenient communication ________.
The ________ can give a ________after receiving the message.

Communication can occur within a company or between different businesses: in the first case it is called ________ communication, while when it involves other companies or other professionals we call it ________ communication.

The large number of types of communication available can be grouped into three main categories:
- ________ communication, which is made using our voice
- ________ communication, which is based on the use of words on paper
- ________ communication, a type of communication that exploits the power of images.
Completamento apertoCompletamento aperto
3

Il punteggio di un esercizio è determinato
dalla difficoltà: da 1 (più facile) a 5 (più
difficile).Vuoi saperne di più? Consulta il
Centro Assistenza

Lingua inglese

Business emails
Read the email and decide whether the statements are true or false.


FROM: a.herrera@homesforever.com
TO: y.boyle@buildingcompany.com
CC: s.ortega@buildingcompany.com
ATTACHMENT(S): 202210

Dear Mr Boyle,

I hope this email finds you well.
I am writing further to our telephone conversation on Tuesday. I am pleased to confirm that our company will be able to arrange a visit to our offices for you and your staff by the end of the month. I would be grateful if you could let us know which days would be the most convenient for you.

As agreed, please find attached our company brochure which details our services to businesses. Please contact me for any further information you may need.

I look forward to your prompt reply.

Yours sincerely,

Ana Herrera
A: The email is written in an informal register.
B: Ms Herrera has already met Mr Boyle.
C: Ms Ortega is writing because Mr Boyle would like to visit her company.
D: Ms Ortega is supposed to reply to the email.
E: Mr Boyle does not know about Ms Herrera's company's services to businesses.
F: The content of the attached file is clearly understandable reading the file name.
Domande in serieDomande in serie
2

Il punteggio di un esercizio è determinato
dalla difficoltà: da 1 (più facile) a 5 (più
difficile).Vuoi saperne di più? Consulta il
Centro Assistenza

Lingua inglese

Written communication
Select the most appropriate form of written communication for each situation.
A: You work in a textile company and you need to send a sample of our latest synthetic fabric to your client.
B: You work in a marketing agency and you need to show a promotional video to your client.
C: You want to remind your colleague of today's lunch.
D: You are going to send to your supplier some important documents that you have signed.
E: You need to ask your assistant to call back a client.
F: Your business partner is based abroad, and you need them to receive your update by the end of the day.
G: You want to show your CEO that you have improved the production process and cut the costs.
H: You want to inform your staff about the achievements they have accomplished in the last year.
Domande in serieDomande in serie
4

Il punteggio di un esercizio è determinato
dalla difficoltà: da 1 (più facile) a 5 (più
difficile).Vuoi saperne di più? Consulta il
Centro Assistenza

Lingua inglese

Linking words
1. ________, let me thank again my amazing staff for making this possible every day.
2. Our company produces different types of electronic devices, ________ mobile phones, laptops and tablets.
3. The location seems to be pretty convenient to reach by car. ________, it presents some issues for people who want to get there by public transport.
4. A welcome drink is included in the offer. ________, clients will have to pay if they want to have dinner.
5. I would like you to meet me in my office at 10:00 o'clock ________ we need to discuss our supplier's quotation.
6. We have moved the coffee machine to the first floor. ________, people from different departments can meet during their break.
Completamento chiusoCompletamento chiuso
3

Il punteggio di un esercizio è determinato
dalla difficoltà: da 1 (più facile) a 5 (più
difficile).Vuoi saperne di più? Consulta il
Centro Assistenza

Lingua inglese

Visual communication
1. A ________ works best if you want to organize your staff's ideas about the new advertising campaign.
2. A ________ is perfect for creating a budget plan.
3. If you want to explain your production process to a new customer, you'd better use a ________.
4. If you want to compare your business turnover in different years, you can choose a ________.
5. If you need to visualize the results of a survey about the amount of time teenagers spend on their smartphone, a ________ would work best.
6. ________are perfect when you need to visualize the trend of sales of different products.
PosizionamentoPosizionamento
4

Il punteggio di un esercizio è determinato
dalla difficoltà: da 1 (più facile) a 5 (più
difficile).Vuoi saperne di più? Consulta il
Centro Assistenza

Lingua inglese

Describing trends
Complete the following sentences. The first letter of each word is given.

1. After many years of temporary jobs, Mindy has been offered an open-ended contract. I hope she finally reaches financial s________.
2. After being criticised for its work policy, the company had to face a s________ drop in sales.
3. Profits w________ up by 15% last year.
4. The video games industry has lost a lot of customers during the last year: the number of players has d________.
5. It took me five years to make my business successful: it was a g________ growth.
6. After some years of uncertainty, thes year the cost of living has l________ out in our country.
7. The cost of raw materials r________ by 5% after the economic crisis.
8. We changed some settings and the machine's performance i________ dramatically.
Completamento apertoCompletamento aperto
3

Il punteggio di un esercizio è determinato
dalla difficoltà: da 1 (più facile) a 5 (più
difficile).Vuoi saperne di più? Consulta il
Centro Assistenza

Lingua inglese

Telephone conversation
Order the telephone conversation.

- Just a moment, please. I'll put you through. ________
- Ted Spencer speaking. How can I help you? ________
- Thank you, goodbye. ________
- I'm sorry Ms Harris, but I'm afraid Ms Logan is out of the office at the moment. ________
- Good morning. This is Kate Harris from GF limited. Could I speak to Janine Logan, please? ________
- Yes, of course. She will call you back as soon as possible. ________
- Goodbye. ________
- I see. Could you ask her to call me back? ________
PosizionamentoPosizionamento
1

Il punteggio di un esercizio è determinato
dalla difficoltà: da 1 (più facile) a 5 (più
difficile).Vuoi saperne di più? Consulta il
Centro Assistenza

Lingua inglese

Face to face communication
What would you say in each situation? Choose the best option.

1. You accidentally speak over a colleague. ________
2. You want to introduce your business partner to a client. ________
3. Your colleague would like to say something during a meeting. ________
4. You need to interrupt someone. ________
5. You have to ask your colleague to wait their turn. ________
6. You want to make a suggestion. ________
Completamento chiusoCompletamento chiuso
2

Il punteggio di un esercizio è determinato
dalla difficoltà: da 1 (più facile) a 5 (più
difficile).Vuoi saperne di più? Consulta il
Centro Assistenza

Lingua inglese

Passive forms
1. Videogames ________ every day by millions of people.
2. Our office ________.
3. The meeting ________ next Tuesday.
4. I think a coffee break ________ tomorrow at 10:30.
5. When I landed this job, the two new subsidiaries in Rome and Naples ________.
6. The first email ever ________ in 1971.
7. The CFO's office ________ right now.
8. When I met her, she was very happy because ________ as a bookshop manager.
9. Helmets ________ before entering the warehouse.
Completamento chiusoCompletamento chiuso
1

Il punteggio di un esercizio è determinato
dalla difficoltà: da 1 (più facile) a 5 (più
difficile).Vuoi saperne di più? Consulta il
Centro Assistenza

Lingua inglese

It is said-believed...to. Have something done
1. Marcus is believed ________ promoted.
2. We normally have data ________ by our data manager.
3. He had his restaurant ________ with a Michelin star last year.
4. The two banks are said ________ yesterday.
5. The new marketing manager is expected ________ brilliant ideas.
6. That luxury brand will have its new boutique ________ by a famous actress.
PosizionamentoPosizionamento
1

Il punteggio di un esercizio è determinato
dalla difficoltà: da 1 (più facile) a 5 (più
difficile).Vuoi saperne di più? Consulta il
Centro Assistenza